99ox Privacy Policy

1 Information We Collect

We collect the following types of information for the purpose of managing your account on the 99ox platform, providing services, and ensuring security.

1.1 Information You Provide Directly

When you register or log in to our platform, the information you voluntarily provide includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — our services are for those aged 21 and above only)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification (if applicable)

1.2 Automatically Collected Information

When you use our website, some information is collected automatically:

• IP address and device type
• Browser type and version
• Time, date, and session information of use
• Which pages you visited on the platform and how long you stayed
• Information obtained from cookies and similar tracking technologies

1.3 Transaction Information

To manage your financial activity, we store:

• Deposit and withdrawal amounts and dates
• Payment method used
• Gaming activity history
• Bonus usage and wagering progress

2 Purpose of Using Information

99ox uses your information only for specific and legitimate purposes. The main purposes for which we use information are described below:

2.1 Service Operation and Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers correctly
• Ensuring uninterrupted access to gaming services

2.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and investigating suspicious financial transactions
• Maintaining overall platform security
• Ensuring age verification (enforcing the 21+ rule)

2.3 Legal Compliance

• Complying with applicable laws and regulations
• Providing information to competent authorities when required
• Keeping records of financial transactions

2.4 Customer Support

• Resolving your complaints and questions quickly
• Providing effective support via live chat and email
• Using your feedback to improve service quality

3 Cookies & Tracking Technologies

99ox uses cookies and similar technologies to improve your browsing experience and to keep the platform running smoothly.

3.1 Essential Cookies

These cookies are essential for the core functionality of the website. Without them, it is not possible to maintain login sessions, process payments, or keep security features active.

3.2 Functional Cookies

These cookies help remember your preferences (such as language selection), so you do not have to change your settings every time you log in.

3.3 Analytics Cookies

We collect anonymous statistics to understand where our platform needs improvement. This information does not identify any individual.

4 Information Sharing with Third Parties

99ox does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

4.1 Payment Processors

To complete your financial transactions, we share the necessary information with bKash, Nagad, Rocket, and Upay. These organisations handle your information in accordance with their own privacy policies.

4.2 Service Providers

Technology partners and gaming software providers who assist in operating our platform (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) may access limited information to provide technical services. They work under our instructions and do not have the right to use your information for their own purposes.

4.3 Legal Claims and Obligations

We may be required to disclose information as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we will always endeavour to disclose the minimum amount of information necessary within legal requirements.

4.4 Business Transfers

In the event of a future merger, acquisition, or sale of assets, user information may be transferred. Should such an event occur, we will notify you in advance, and the new owner will be required to maintain standards consistent with this privacy policy.

5 Data Security Measures

To keep your information secure, 99ox follows industry-standard security technologies and practices.

5.1 Technical Security

• SSL/TLS Encryption: All data exchanged between you and our servers takes place through encrypted channels.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Firewall & Intrusion Detection: Our servers are under continuous monitoring.
• Two-Factor Authentication: An additional verification layer is available to protect your account.

5.2 Organisational Security

• Only authorised staff have access to your information
• All staff are trained on data protection
• Regular security audits are conducted
• A rapid response plan is in place for data breach incidents

6 Data Retention Period

We retain your information only for as long as is necessary to fulfil its purpose or as required by legal obligations.

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a defined period after the account is closed, as required by law.
• Financial transaction records: Retained for a longer term due to legal obligations.
• Log files: Generally retained for a short period and then deleted.

At the end of the defined retention period, we securely delete or anonymise your information so that you can no longer be identified.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right to Be Informed

You have the right to know what information we have collected about you, how we are using it, and with whom we have shared it.

7.2 Right of Access

You may request a copy of the information we hold about you. We will fulfil this request within a reasonable time.

7.3 Right to Rectification

If there are any errors or gaps in your information, you may request a correction. You can update many details yourself directly from your account settings.

7.4 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, we may be required to retain some information for a defined period.

7.5 Right to Object to Processing

In specific circumstances, you may object to the processing of your information. We will give such requests careful consideration.

8 Protection of Minors

All services on 99ox are strictly for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Our registration process includes age verification. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please inform our support team immediately.

9 Policy Changes

We may update this privacy policy from time to time. Changes to services, legal updates, or the adoption of new technologies may require the policy to be revised.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email (for important changes)
• Display a clear notice on the platform

If you continue using our services after a revised policy is published, you will be considered to have automatically accepted the new policy. We therefore recommend reviewing this page regularly.

10 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We are available seven days a week, 24 hours a day, in both Bengali and English.